Contact information

Strongora is committed to providing professional, responsive, and reliable customer support.

Please contact us regarding products, orders, shipping, returns, refunds, payments, or general enquiries.

Business Information

Business Name: Strongora

Website: strongora.space

Year Established: 2026

Business Address:
205-165 Kimta Rd
Victoria, BC V9A 7P1
Canada

Customer Support Email:
support@strongora.space

Customer Support Phone:
+1 (778) 430-4613

Customer Support Hours

Monday to Friday: 9:00 AM to 6:00 PM Pacific Time
Saturday, Sunday, and Public Holidays: Closed

Messages received outside support hours will be reviewed on the next business day.

Response Time

We aim to respond to customer enquiries within 24 to 48 business hours.

Response times may be longer during public holidays, promotional events, product launches, or periods of unusually high demand.

Order Enquiries

For order-related assistance, please provide:

Your full name;
Order number;
Email address used at checkout;
A brief explanation of the request; and
Relevant photographs or videos where applicable.

Providing complete information helps us respond more efficiently.

Returns and Refunds

To request a return or refund, contact:

support@strongora.space

Please review our Return and Refund Policy before submitting your request.

Do not send a return to our business address without receiving return authorization and instructions from our support team.

Shipping Enquiries

For shipping assistance, include:

Order number;
Tracking number, if available;
Delivery address;
Current tracking status; and
Details of the concern.

Product Support

For questions about an adjustable hand grip strengthener or related fitness accessory, include the product name and, where possible, a photograph of the product.

Our support team can assist with general product information, resistance adjustment, basic product care, missing components, and order-related concerns.

Strongora does not provide medical diagnosis, treatment, or personalized medical advice.

Media, Partnership, and Business Enquiries

For partnership, wholesale, media, supplier, or business-related enquiries, contact:

support@strongora.space

Use a clear subject line describing the purpose of your message.

Privacy Requests

To request access to, correction of, or deletion of personal information, or to ask a question about our privacy practices, email:

support@strongora.space

Canadian privacy rules establish requirements for how covered businesses collect, use, disclose, safeguard, and provide access to personal information.