Shipping policy
Strongora is committed to delivering your adjustable hand grip strengtheners and related fitness accessories safely and efficiently.
This Shipping Policy applies to orders placed through strongora.space.
1. Free Worldwide Shipping
We provide free standard shipping worldwide on eligible orders placed through our website.
No minimum purchase amount is required unless a specific promotion states otherwise.
Free shipping applies to the standard shipping method selected by Strongora. Optional express or priority services, where offered, may require an additional charge.
2. Order Processing
Orders are generally processed within 1 to 3 business days after payment authorization.
Orders placed on weekends, public holidays, or during peak promotional periods may require additional processing time.
Processing time is separate from delivery time.
3. Estimated Delivery Time
Estimated standard delivery is generally:
7 to 10 business days after shipment
This estimate applies to most destinations but is not a guaranteed delivery deadline.
Delivery may take longer for:
- Remote or rural locations;
- Islands or restricted delivery areas;
- Customs inspections;
- Incomplete addresses;
- Severe weather;
- Carrier disruptions;
- Public holidays;
- Peak shopping seasons; or
- Events outside our reasonable control.
4. International Shipping
We ship to many countries and regions worldwide.
Customers are responsible for ensuring that products ordered from Strongora may lawfully be imported into the destination country.
We may be unable to ship to certain countries, territories, military addresses, freight-forwarding facilities, or restricted regions.
If we cannot fulfil an order because of a shipping restriction, we will contact the customer and issue an appropriate refund.
5. Customs Duties and Import Charges
International orders may be subject to:
- Customs duties;
- Import taxes;
- Value-added tax;
- Brokerage charges;
- Local handling fees; or
- Other government assessments.
Unless stated otherwise at checkout, these charges are not included in the product price and may be collected by local authorities or the delivery carrier.
Strongora does not control these charges and cannot guarantee whether they will apply.
6. Order Tracking
When tracking is available, tracking details will be sent to the email address provided at checkout.
Tracking may take several business days to update after shipment.
Some international carriers provide limited tracking during transit or transfer the shipment to a local delivery partner.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Before submitting an order, please verify:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country; and
- Contact telephone number.
Contact us immediately if an address needs to be corrected.
We cannot guarantee that an address can be changed after an order has entered fulfilment or shipment.
8. Incorrect or Incomplete Addresses
Strongora is not responsible for delivery failure caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.
If a package is returned to us, we may:
- Reship it after confirming the correct address;
- Request payment of additional shipping costs where appropriate; or
- Issue a refund after deducting non-recoverable costs where permitted by law.
9. Multiple Shipments
Orders containing more than one item may be shipped in separate packages.
Separate packages may arrive on different dates and may have different tracking numbers.
You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
10. Delayed Orders
If your order has not arrived within the expected period, please:
- Review the tracking information;
- Confirm the delivery address;
- Check with household members or neighbours;
- Contact the local carrier; and
- Email support@strongora.space.
We will assist with carrier inquiries where reasonably possible.
11. Lost Packages
A package may be treated as lost after the carrier confirms that it cannot be located or after an appropriate investigation period has passed.
Depending on the circumstances, we may provide:
- A replacement shipment;
- A refund; or
- Another reasonable resolution.
Fraudulent or duplicate loss claims may be rejected.
12. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check all entrances, mailrooms, reception areas, lockers, and safe locations;
- Ask neighbours, household members, or building staff;
- Wait until the end of the delivery day;
- Contact the carrier; and
- Notify Strongora promptly.
We will assist in reviewing the delivery, but a carrier’s delivery confirmation may be considered evidence of completed delivery unless contrary evidence is available.
13. Damaged Shipments
If a package arrives visibly damaged:
- Photograph the outer packaging before opening it;
- Photograph the shipping label;
- Photograph the product and internal packaging;
- Retain all packaging; and
- Contact us promptly.
We may request additional information to resolve the claim with the carrier.
14. Refused or Unclaimed Packages
Customers are responsible for accepting or collecting their shipments.
Packages that are refused or unclaimed may be returned to the sender or destroyed by the carrier.
Any refund will be assessed after the package is returned or the delivery status has been investigated.
15. Changes and Cancellations
Contact us immediately to request an order cancellation or address change.
We will make reasonable efforts to help, but we cannot guarantee changes after processing has started.
Orders already shipped cannot normally be cancelled and must be handled under our Return and Refund Policy.
16. Delivery Risk and Ownership
To the extent permitted by applicable law, ownership transfers after full payment and delivery risk transfers when the order is delivered to the address provided by the customer.
This provision does not limit any mandatory consumer protection rights.
17. Contact Information
For shipping assistance, contact:
Strongora
205-165 Kimta Rd
Victoria, BC V9A 7P1
Canada
Email: support@strongora.space
Phone: +1 (778) 430-4613
Website: strongora.space