Refund policy

Thank you for shopping with Strongora. We are committed to providing dependable adjustable hand grip strengtheners, fitness accessories, and related products, together with a fair and transparent shopping experience.

This Return and Refund Policy explains the conditions under which products purchased through strongora.space may be returned, exchanged, replaced, or refunded.

1. 30-Day Return Policy

We offer free returns and refunds within 30 days of delivery.

To qualify for a return, you must contact us within 30 calendar days from the date your order is marked as delivered by the shipping carrier.

After the 30-day return period has expired, we may be unable to approve a return or refund unless required by applicable law.

2. Return Eligibility

To be eligible for a return, the product must:

Be in substantially the same condition in which it was received;
Be unused or only reasonably inspected;
Be free from avoidable damage, excessive wear, dirt, stains, odours, or alteration;
Include all original parts, accessories, manuals, inserts, and packaging where reasonably possible; and
Be accompanied by valid proof of purchase.

Because hand grip strengtheners and fitness accessories are handled directly during use, customers are responsible for returning products in a clean and sanitary condition.

We reserve the right to reject a return where the product has been misused, intentionally damaged, modified, dismantled, or returned with missing components.

3. How to Request a Return

To begin a return, contact our customer support team at:

Email: support@strongora.space
Phone: +1 (778) 430-4613

Please include:

Your full name;
Order number;
Email address used to place the order;
The product you wish to return;
The reason for the return; and
Clear photographs or videos if the product is damaged, defective, incorrect, or incomplete.

Do not return a product without first contacting us. Unauthorized returns may be delayed, refused, or sent back to the customer.

Once your request is approved, we will provide return instructions and, where applicable, a prepaid return label.

4. Free Return Shipping

Approved returns submitted within the 30-day return period are eligible for free return shipping.

We will provide return instructions or a prepaid shipping label where return shipping services are available in your location.

Customers must use the return method provided or approved by Strongora. We may not reimburse shipping costs paid independently without prior written authorization.

5. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Arrives damaged;
Contains a manufacturing defect;
Is materially different from the product ordered;
Is missing important parts or accessories; or
Contains the wrong item.

Please provide clear photographs or videos of the product, packaging, shipping label, and visible damage.

After reviewing the claim, we may offer one or more of the following remedies:

A replacement product;
Replacement parts;
A refund to the original payment method; or
Another appropriate resolution agreed upon with you.

Do not discard the product or packaging until we confirm that it is no longer required for inspection.

6. Products Damaged Through Misuse

Returns and warranties do not cover damage caused by:

Use outside the product’s intended purpose;
Excessive force beyond the stated resistance range;
Incorrect adjustment or assembly;
Dropping, crushing, impact, or exposure to unsuitable conditions;
Unauthorized repair, alteration, or disassembly;
Failure to follow product instructions; or
Normal cosmetic wear resulting from regular use.

Customers should stop using any product that appears cracked, loose, unstable, or damaged.

7. Exchanges

We may offer exchanges for eligible products, subject to availability.

The fastest way to obtain a different product or variation may be to return the original item and place a new order after the return is approved.

If an exchange item is unavailable, we may issue a refund instead.

8. Refund Processing

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the order.

Please allow approximately 5 to 10 business days after approval for the refund to appear. Processing times may vary depending on your bank, card issuer, or payment provider.

Original expedited shipping charges, if any, are generally non-refundable unless the order was damaged, defective, incorrect, undelivered, or otherwise eligible under applicable law.

9. Order Cancellations

We will attempt to accommodate the request, but cancellation is not guaranteed once an order has entered processing, fulfilment, or shipment.

If an order has already shipped, you may request a return after delivery in accordance with this policy.

10. Refused and Unclaimed Deliveries

If a shipment is refused, abandoned, or left unclaimed without prior authorization, any refund may be delayed until the package is returned and inspected.

Additional costs caused by an incorrect address, repeated delivery failure, refusal, or failure to collect a shipment may be deducted from the refund where permitted by law.

11. Lost Packages

If tracking shows no delivery and the estimated delivery period has passed, contact us at support@strongora.space.

We will review the shipment with the carrier and may provide a replacement or refund after the investigation is completed.

If tracking confirms delivery, we may request that you:

Check your property and mailbox;
Ask household members or neighbours;
Contact the local carrier; and
Confirm the shipping address entered at checkout.

12. Non-Returnable Items

The following may not be eligible for return unless damaged, defective, incorrect, or returnable under applicable law:

Gift cards;
Products clearly marked as final sale;
Products altered or customized at the customer’s request;
Products damaged through misuse or negligence; and
Items returned after the applicable return period without prior approval.

13. Statutory Consumer Rights

This policy is intended to provide additional contractual benefits and does not exclude, restrict, or replace any mandatory consumer rights available under applicable law.