Terms of service

These Terms of Service govern your access to and use of strongora.space, including all information, products, features, services, and purchases made through the website.

The website is operated by Strongora, established in 2026 and located in Victoria, British Columbia, Canada.

By accessing our website, creating an account, placing an order, or using any part of our services, you agree to these Terms of Service.

1. Acceptance of Terms

By using our website, you confirm that:

• You have read and understood these Terms;
• You agree to be legally bound by them;
• You are legally capable of entering into a binding agreement; and
• The information you provide is accurate and complete.

If you do not agree with these Terms, you must not use the website or purchase products from us.

2. Eligibility

You must be at least the age of majority in your jurisdiction to place an order.

A parent or legal guardian must supervise purchases made for or by a minor.

3. Online Store Services

Strongora sells adjustable hand grip strengtheners, grip training equipment, fitness accessories, and related products.

Product availability, specifications, packaging, colours, materials, resistance ranges, and designs may change from time to time.

We may:

• Add, modify, or discontinue products;
• Limit sales by person, household, region, or jurisdiction;
• Restrict quantities;
• Refuse or cancel suspicious orders; and
• Update prices and promotions.

4. Product Information

We make reasonable efforts to present product descriptions, images, specifications, dimensions, and colours accurately.

However:

• Screen settings may affect colour display;
• Measurements may vary slightly;
• Packaging may change without notice;
• Minor cosmetic differences may occur; and
• Product images may include props or accessories not included with the purchase.

The product description and included-items section on the relevant product page determine what is included in the order.

5. Fitness and Safety Notice

Strongora products are intended for general exercise, grip training, and fitness use.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, injury, or health condition.

Before beginning a new exercise routine, customers should consider seeking guidance from a qualified healthcare or fitness professional, particularly if they have:

• A recent injury;
• Hand, wrist, elbow, or forearm pain;
• Reduced mobility;
• A medical condition;
• Previous surgery; or
• Concerns about whether a product is appropriate for them.

Customers are responsible for:

• Selecting an appropriate resistance level;
• Reading and following all instructions;
• Inspecting the product before use;
• Using the product in a controlled manner;
• Keeping the product away from young children where appropriate; and
• Stopping use if pain, numbness, instability, or product damage occurs.

Do not exceed your safe physical capacity or use a damaged product.

6. Pricing and Payment

Prices are displayed in the currency shown on the website or at checkout.

You agree to provide current, complete, and accurate payment and billing information.

By submitting payment information, you authorize us and our payment processors to charge the total amount shown at checkout.

Prices may change without notice, but changes will not normally affect orders already accepted.

Taxes, customs duties, import fees, or other government charges may apply depending on the destination and applicable law.

Canadian businesses must avoid false or misleading price and promotion claims, and customers should be shown the price they can reasonably expect to pay.

7. Orders and Acceptance

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order due to:

• Product unavailability;
• Pricing or listing errors;
• Payment failure;
• Suspected fraud;
• Unusual order activity;
• Delivery restrictions;
• Violation of these Terms; or
• Legal or regulatory requirements.

If we cancel a paid order, we will issue a refund to the original payment method.

8. Shipping and Delivery

Strongora offers free standard shipping worldwide.

Estimated delivery is generally 7 to 10 business days, unless otherwise stated.

Delivery estimates are not guarantees. Delays may occur due to customs, carrier disruptions, severe weather, public holidays, remote locations, peak periods, or circumstances outside our reasonable control.

Our complete shipping terms are described in the Strongora Shipping Policy.

9. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return and Refund Policy.

The Return and Refund Policy forms part of these Terms.

10. Accounts

You may be able to create a customer account.

You are responsible for:

• Maintaining the confidentiality of your login information;
• Restricting access to your account;
• Providing accurate information; and
• Notifying us of unauthorized activity.

We may suspend or close accounts involved in misuse, fraud, unlawful conduct, or violations of these Terms.

11. Prohibited Uses

You may not use the website:

• For unlawful or fraudulent purposes;
• To violate intellectual property rights;
• To transmit malware or harmful code;
• To scrape or collect data without authorization;
• To interfere with website security;
• To impersonate another person;
• To submit false information;
• To make unauthorized commercial use of our content;
• To place fraudulent chargebacks; or
• To harass, threaten, or abuse our team or other users.

12. Intellectual Property

All website content, including branding, logos, text, graphics, product descriptions, layouts, photographs, videos, icons, and original design elements, is owned by or licensed to Strongora.

You may use the website for personal, non-commercial shopping purposes only.

You may not reproduce, distribute, modify, sell, publish, or commercially exploit our content without prior written permission.

13. Third-Party Services

Our website may use third-party services, including:

• Shopify;
• Payment processors;
• Analytics providers;
• Shipping carriers;
• Marketing platforms; and
• Customer support tools.

Your use of third-party services may also be governed by their own terms and privacy practices.

We are not responsible for third-party websites that are not owned or controlled by Strongora.

14. Reviews and User Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You own or have permission to submit it;
• It is accurate to the best of your knowledge;
• It does not violate another person’s rights;
• It is not unlawful, abusive, misleading, or defamatory; and
• It does not contain malware or unauthorized advertising.

You grant Strongora a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish submitted content for business and promotional purposes, subject to applicable law.

15. Disclaimer of Warranties

To the extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free;
• Every product will be continuously available;
• Website information will never contain typographical errors; or
• Every product will produce the same fitness results for every individual.

Nothing in these Terms excludes warranties or guarantees that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by law, Strongora will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.

Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, personal injury caused by negligence where such liability cannot be excluded, or any mandatory consumer right.

17. Indemnification

To the extent permitted by law, you agree to indemnify Strongora against claims, losses, liabilities, and reasonable costs resulting from:

• Your unlawful use of the website;
• Your violation of these Terms;
• Your infringement of another party’s rights; or
• Your misuse or unauthorized modification of a product.

18. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without depriving consumers of mandatory protections available in their place of residence.

19. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.

20. Changes to These Terms

We may update these Terms from time to time.

The revised version will be posted on this page with an updated revision date. Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.

21. Contact Information

Strongora
205-165 Kimta Rd
Victoria, BC V9A 7P1
Canada

Email: support@strongora.space
Phone: +1 (778) 430-4613
Website: strongora.space